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Pre-Travel Testing Program to Begin Oct. 15 (Summary)

All individuals, both residents and visitors, arriving from out-of-state to Hawaii are still subject to a mandatory 14-day self-quarantine.

The Pre-Travel Testing Program is scheduled to begin on October 15. Pre-travel testing provides travelers with an alternative to the mandatory 14-day quarantine if they are tested no earlier than 72 hours before their flight arrives with an FDA-approved nucleic acid amplification test (NAAT), performed using a nasal swab, and can show proof of negative test results from a CLIA certified laboratory. Travelers also will have their temperatures checked upon arrival and must fill out a travel and health form. Upon arrival in Hawaii, passengers unable to provide proof of an approved negative test will be required to go into quarantine for 14 days or until they can provide proof of negative test results. For More information, visit https://hawaiicovid19.com/travel/  and  https://www.hawaiitourismauthority.org/covid-19-updates/ 

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Our Cancellation Policy

In response to changing marketplace conditions, Maui Condo and Home is committed to ensuring our customers enjoy the most flexibility we can offer during these challenging times.

In addition, for all Maui Condo and Home managed condominium units, we are implementing the following cancellation policies:

  • Changes to an Existing Reservation: For guests with existing and new reservations for future arrival dates between September 1 through December 14, 2020 (no stay dates between December 19 - January 3 & the month of February), including reservations with pre-paid rates that are typically more restrictive, we will allow full changes without a charge up to 14-days prior to arrival. Please note that any changes to existing reservations will be subject to availability and any rate differences.
  • Canceling a Reservation: For guests with existing and new reservations for future arrival dates between September 1 through December 14, 2020 (no stay dates between December 19 - January 3 & the month of February), including reservations with pre-paid rates that are typically more restrictive, we will allow cancellation with a one-time $150.00 cancellation fee charge up to 14-days prior to arrival.  

Please note that some exclusions may apply. This policy does not apply to travel associated with booking via online travel agents or other third-party travel professionals. You are advised to contact the booking provider for information on their policies.

 

Updated: 10/22/2020

Customer Service Request

Please fill out the quick form below with any questions or comments you have and we will get back to you as soon as we can. If the question is related to a specific reservation, information provided must be that of the reservation holder.